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Returns & Exchange Policy

Our products are sent #fresh to your doorstep. We hope you never have the need to return a product to us. 

Please check that you have received the right items before opening the product package. 

Generally, we will not be able to accept returns/exchanges for opened packages unless it's a quality issue or manufacture defect. Please note that we can only refund the postage costs for returning an item where we sent you the wrong item or the item is faulty.

Can I change my mind and return a product?

You may return an unopened product or exchange it for a different flavour/product. The conditions are that you pay for the cost of the collection and the cost of the redelivery (if required).

To receive a refund or a replacement, the item needs to be in the same condition you received it and within 14 days from the day on which you received the item. Again, please note that we are not able to accept opened packages. 

Please contact us at: info@thefreshcompany.co, we will assist and provide you with further instructions on how to send the product back to us.

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